Cancellation Policy and Make up Lesson Policy

In order to maximize your client’s progress, it is critical that you attend all treatment sessions.  Arriving late or missing appointments impairs your client’s ability to progress, disrupts staff schedules, limits other clients’ abilities to get appointments and may affect your agency coverage.  It is important that we maximize your appointments due to therapy costs.  Please note the following policy:

1. If you must cancel an appointment, please call the office at 512-930-7625 - 24 hours or more in advance. 
2. All cancellations made less than 24 hours prior to an appointment will be considered a “No Show” and will result in a $25 cancellation fee due at time of client’s next visit.
3. If you do not call and do not come for your appointment time, you will be charged a no-show fee of $25 due at time of client’s next visit.
4. 3 cancellations in a row OR 5 cancellations per fiscal year could result in the loss of your scheduled appointment time and/or scholarship.   Fees may be waived with a Doctor’s written excuse.
5. Agency-pay clients should assume that the agencies will not pay these charges so families should be prepared to pay out of pocket.